Requesting Help
NCSA’s Help Desk is available 24 hours a day, seven days a week, 365 days a year.
| General Help Desk | Specific Service Requests | HPC Resource Requests | |||||
|---|---|---|---|---|---|---|---|
| phone | 217-244-0710 | Desktop | help+its@ncsa.illinois.edu | Blue Waters | help+bw@ncsa.illinois.edu | ||
| help@ncsa.illinois.edu | Security | help+security@ncsa.illinois.edu | Campus Cluster | help@campuscluster.illinois.edu | |||
| Networking | help+neteng@ncsa.illinois.edu | XSEDE | help@xsede.org | ||||
| Wireless | help+wireless@ncsa.illinois.edu | ||||||
| IT Services | help+its@ncsa.illinois.edu | ||||||
Email addresses or URLs for specific questions/information:
| email address | Reason to email them |
|---|---|
| shiprec@ncsa.illinois.edu | Anything to do with shipping and receiving to the NCSA or NPCF building. |
| bldgmaint@ncsa.illinois.edu | Anything to do with the NCSA or NPCF building itself. Water on the floor to trash cans over flowing or by AC isn't working in my office .... |
| eventservices@ncsa.illinois.edu | Got questions about the conference rooms, scheduling the auditorium, or wanting to use the class rooms on first floor (1030/1040). |
| savannah/internal web site | NCSA's "internal" web site for staff resources like time sheets, or staff planning, or RTP forms – request to purchase. |
| faaccount@ncsa.illinois.edu | General email address for NCSA's business office group |
| https://internal.ncsa.illinois.edu/mis/user/#/page/directory | Looking for someone on NCSA staff: Staff Directory listing and search. (part of Savannah under staff resources) |
| Covid 19 information | work from home and return to onsite working status and current information about testing and all |
| NCSA-HR@illinois.edu | email directly to NCSA human resources group |
Service Status News
| NCSA | status.ncsa.illinois.edu |
| Blue Waters | bluewaters.ncsa.illinois.edu/machine-status |
| Campus | status.illinois.edu |
NCSA User Accounts
- Identity and Access Management - https://identity.ncsa.illinois.edu/
- Reset Password - https://identity.ncsa.illinois.edu/reset
- Duo 2FA - https://go.ncsa.illinois.edu/2fa
Red Hat Software
NCSA maintains a large pool of software licenses for Red Hat products. These licenses are available for NCSA Staff use at no additional cost. For more information, please send an email to help+service@ncsa.illinois.edu.