NCSA wiki will be offline Friday, Apr 19, 2024, from 1700 hours until Sun, Apr 21, 2024 in order to upgrade Confluence.
Requesting Help
NCSA’s Help Desk is available 24 hours a day, seven days a week, 365 days a year.
| General Help Desk | |
|---|---|
| phone | 217-244-0710 |
| help@ncsa.illinois.edu | |
IT Services
Requests
| Specific Service Requests | |
|---|---|
| Desktop | help+service@ncsa.illinois.edu |
| Security | help+security@ncsa.illinois.edu |
| Networking | help+neteng@ncsa.illinois.edu |
| Wireless | help+neteng@ncsa.illinois.edu |
| IT Services | help+service@ncsa.illinois.edu |
User Accounts
- Identity and Access Management - https://identity.ncsa.illinois.edu/
- Reset Password - https://identity.ncsa.illinois.edu/reset
- Duo 2FA - https://go.ncsa.illinois.edu/2fa
Compute Resources
| HPC Resource Requests | |
|---|---|
| Blue Waters | help+bw@ncsa.illinois.edu |
| Campus Cluster | help@campuscluster.illinois.edu |
| XSEDE | help@xsede.org |
General Business Services
Service Status News
Software Licenses
Red Hat Software
NCSA maintains a large pool of software licenses for Red Hat products. These licenses are available for NCSA Staff use at no additional cost. For more information, please send an email to help+service@ncsa.illinois.edu.
Email addresses or URLs for specific questions/information:
| email address | Reason to email them |
|---|---|
| shiprec@ncsa.illinois.edu | Anything to do with shipping and receiving to the NCSA or NPCF building. |
| bldgmaint@ncsa.illinois.edu | Anything to do with the NCSA or NPCF building itself. Water on the floor to trash cans over flowing or by AC isn't working in my office .... |
| eventservices@ncsa.illinois.edu | Got questions about the conference rooms, scheduling the auditorium, or wanting to use the class rooms on first floor (1030/1040). |
| savannah/internal web site | NCSA's "internal" web site for staff resources like time sheets, or staff planning, or RTP forms – request to purchase. |
| faaccount@ncsa.illinois.edu | General email address for NCSA's business office group |
| https://internal.ncsa.illinois.edu/mis/user/#/page/directory | Looking for someone on NCSA staff: Staff Directory listing and search. (part of Savannah under staff resources) |
| Covid 19 information | work from home and return to onsite working status and current information about testing and all |
| NCSA-HR@illinois.edu | email directly to NCSA human resources group |