Requesting Help
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
NCSA’s Help Desk is available 24 hours a day, seven days a week, 365 days a year.
| ||||||
IT Services
| Panel | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||
Requests
User Accounts
| ||||||||||||
Compute Resources
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
| ||||||||
General Business Services
| Panel | ||
|---|---|---|
| ||
Purchasing
Shipping |
Service Status News
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
|
Software Licenses
| Panel | ||
|---|---|---|
| ||
Red Hat SoftwareNCSA maintains a large pool of software licenses for Red Hat products. These licenses are available for NCSA Staff use at no additional cost. For more information, please send an email to help+service@ncsa.illinois.edu. |
Email addresses or URLs for specific questions/information:
| email address | Reason to email them |
|---|---|
| shiprec@ncsa.illinois.edu | Anything to do with shipping and receiving to the NCSA or NPCF building. |
| bldgmaint@ncsa.illinois.edu | Anything to do with the NCSA or NPCF building itself. Water on the floor to trash cans over flowing or by AC isn't working in my office .... |
| eventservices@ncsa.illinois.edu | Got questions about the conference rooms, scheduling the auditorium, or wanting to use the class rooms on first floor (1030/1040). |
| savannah/internal web site | NCSA's "internal" web site for staff resources like time sheets, or staff planning, or RTP forms – request to purchase. |
| faaccount@ncsa.illinois.edu | General email address for NCSA's business office group |
| https://internal.ncsa.illinois.edu/mis/user/#/page/directory | Looking for someone on NCSA staff: Staff Directory listing and search. (part of Savannah under staff resources) |
| Covid 19 information | work from home and return to onsite working status and current information about testing and all |
| NCSA-HR@illinois.edu | email directly to NCSA human resources group |
Welcome to NCSA!
This page was designed to get you the help you need as a first time user here! Below are links to help pages that we believe you will find useful as a new users at NCSA, as well as the contact information of our Desktop Support Team.
Getting Started:
Connecting to IllinoisNet:
If you need wireless access, we recommend that you connect to the campus-provided IllinoisNet. To get this setup follow the instructions here. Anyone in the Desktop Support Team can also assist you with connecting to the network. To use this network you will need to know your University of Illinois NetID and Password.
Accounts at NCSA:
When joining NCSA you are going to have possibly 4 different accounts that you will need to use, while they can share a password, they do not start with the same password. For questions about which account you use where you can also ask the Desktop Support Team. It is helpful if you already know your usernames and hopefully passwords when you see them. The different possible accounts are listed below in the "Help Links" Section.
Help Links:
- Accounts at NCSA:
Public Linux & Public Unix:
Desktop Support Team
Our Desktop Support Team is avaliable to assist with any technology problems or questions you may be having. We are avalilable through email, by phone, or you are welcome to stop by Room 2102F.
Alex Farthing 217-244-5701 | Brandon Carswell 217-244-1637 | Bruce Mather 217-300-1061 |
|---|
If you are having problems with getting IT Services at NCSA the fist place to try is the Desktop Support Team. If you cannot find them and this page did not help, then you can send an e-mail to help@ncsa.illinois.edu and a ticket will be created for a group that can assist you. If you are not getting a response or your problem requires immediate results, you can also contact Doug Fein (dfein@ncsa.illinois.edu), manager of the IT Services Group.