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- General Help Desk : For laptop or desktop issues, please contact Alex Farthing or Brandon Carswell at 244-5701, email help@ncsa.illinois.edu or stop by their office in Room 4042. Alex and Brandon can help with all your computer issues and will install and assist with NCSA supported hardware and software. The IT Services wiki can also assist with general issues: https://wiki.ncsa.illinois.edu/display/ITS/IT+Services . If you have general problems with getting IT services at NCSA, the first place to try is the desktop support team. If you can’t find them or they are unable to answer your question (and the wiki URL did not help), send a note to help@ncsa.illinois.edu , and a ticket will be created for a group that can assist you. If you are not getting a response or your problem requires immediate results, you can also contact Doug Fein ( dfein@ncsa.illinois.edu ), manager of the NCSA IT Services group.
- Network Issues: For wireless, it is recommended that you use the campus provided IllinoisNet. To connect, follow the instructions at http://www.cites.illinois.edu/wireless/wpa2/ or contact Alex or Brandon. To use this network, you will need your University of Illinois NetID and password.
- Printing : There are color and black and white printers dotted around the building. To start printing, we suggest you ask Alex at the help desk to set you up on the printers that you want to use.
- NCSA Kerberos Username and Password: This is your NCSA username and password that allow you to access most of the NCSA resources. These include wikis, ticket systems and the internal website known as Savannah or MIS. You should receive this information from Amanda Lombardo. If you do not get this, or lose of forget it, you can have if reset by asking Alex in the Laptop Support office (Rm 4042).
- Telephone : NCSA uses the campus LYNC product which can be used via your laptop or mobile device and includes video and chat features. We are not providing physical telephones in the faculty cubicles or many of the shared office spaces.
Calendar
- There is an NCSA calendar of events, http://illinois.edu/calendar/list/772, note that you can have these appear on your own iCal or Outlook calendars, just click on the calendar icon on that page to see the instructions for this. Also, this master NCSA calendar is compiled from a number of other calendars, click on "i" or information icon to see a list of the constituent calendars.
Snail Mail
- There is a mail room on the ground floor (Rm 1006). Those with an NCSA appointment (paid or unpaid) are assigned a mailbox. If you are a sponsored guest and need a mailbox, please contact Amanda Lombardo (alombar@illinois.edu). You can also leave work related mail here to be sent out. (For your own mail, there is a mail boxes outside Beckman)
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