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IT Services (ITS) is the small and mid-sized computing arm of NCSA.

As a team we support and operate everything from laptops to mid-sized cloud and storage options for NCSA and its affiliates.  Our goals are to make new services and tools available to NCSA and it's partners in a way that makes them easy to use and operate.  We help NCSA projects succeed in an ever changing computing environment.  That is done by bringing in new tools and services, and extending the existing services to provide better options.  We have a combined 150 years in developing tools and methods to support IT needs and innovative services.  Today that means we run Virtual Machine interfaces from production VMWare to Open Stack for development, and we build solutions that are meant to help make your project work better.

Below are the main services that are provided to NCSA staff, groups, and projects.  Explore a category below or use the search box to find documentation on using these services at NCSA.  If you are unsure of who to contact or are having trouble getting a response please send a note to help@ncsa.uiuc.edu with a description of your problem.

Current Status of NCSA Services systems and services - status.ncsa.illinois.edu

Contact Information:

Service Area

About this service

Email Contact (prefered)

Phone

 

Email

This is all email services.  Including: Zimbra, Mailing Lists and SPAM questions or problems

help+its@ncsa.illinois.edu

 

Backup

Client Installation and backup issues

help+its@ncsa.illinois.edu

265-0257

Web

This is all websites that run through the production services.  Including: www.ncsa.illinois.edu.  This doesn't include content changes or information on the sites.

help+its@ncsa.illinois.edu

244-1070 

MySQL

This only includes the production MySQL setup at NCSA, not setting up or help with other SQL systems.

help+its@ncsa.illinois.edu

244-1070

AFS

This includes all permissions, data and interaction with the AFS servers.  Including the wag.ncsa.illinois.edu

help+its@ncsa.illinois.edu

265-0257

Kerberos

This is for all Kerberos system questions or requests.  It does not include new password or account requests.

help+its@ncsa.illinois.edu

 

MIS

This only includes those applications and services on the internal.ncsa.illinois.edu website.

help+its@ncsa.illinois.edu

265-8585

Wiki

Includes all wiki requests for new spaces or changes in the way the system is setup.  New users must have Kerberos accounts prior to requests for access to the wiki.

help+its@ncsa.illinois.edu

 

Version Control

Version control tracking (e.g. Git & SVN)

help+its@ncsa.illinois.edu

265-0257

OTP

All questions about OTP use or interaction with systems can go to this address.  New users and key problems should go to help@ncsa.uiuc.edu

help+its@ncsa.illinois.edu

265-0257

Desktop Support

All questions or issues regarding standard desktop/laptop systems should go to this address.

help+its@ncsa.illinois.edu

244-5701

Windows Services

This is for issues or questions regarding Windows File, Print, Active Directory and Accounts services.

help+its@ncsa.illinois.edu

244-5701

 

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