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Before trying to participate in a C3DTI webinar or logging onto your C3 AI environment, complete this checklist to ensure you're ready to go!

If you can't do any of the following steps, email your primary C3DTI contact and help@c3dti.ai immediately. We'll work to resolve your issue!

  • Can you access C3DTI Training Materials?
    • You're reading this so YES!
  • Can you access C3 AI Developer documentation?
    • If you can navigate to this page then that's a YES!
  • Can you access C3.ai Academy training materials?
    • If you can navigate to this page then that's a YES!
  • Have you created a C3 AI Community account?
    • Navigate to this page and create an account. This is often the quickest way to get answers to questions directly from C3 AI staff. Additionally others may have already answered your question.
  • Have you been assigned a C3 AI cluster, tenant, and tag?
    • You should receive an email with a Vanity Url describing the location of your cluster, along with a tenant name and tag name.
    • If you haven't received an email with these details, please email your primary DTI contact and help@c3dti.ai and we'll assign a tenant/tag to you.
  • To access the C3.ai DTI AI Suite training environment will need to submit the C3.ai DTI Training Environment Questionnaire & Agreement:
    1. Login to the C3.ai DTI via link above.
    2. Find the “C3.ai DTI Training Environment Questionnaire” and finish the survey.
    3. Click the “I have read and agree to the C3.ai DTI Training Environment Terms and Conditions”.
    4. Within 24-48 hours, you will receive an email with your training environment credentials and environment URL.
  • Can you access your C3 Cluster?
    • Once you have a Vanity Url, tenant, and tag, try to access it.
      • Can you access https://<vanity-url>/static/console?
      • Can you access https://<vanity-url>/jupyter?


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