Security Contact Process

Urgent Priority 

Security Incident or concern that is of a critical nature and requires immediate response. 

• Examples: Key resources managed by security are down (e.g., bastion hosts or certificate authorities), or a security incident on a production system is in progress.

Contact the helpdesk at (217) 244-0710.

Help Desk Instructions

High Priority

Needs to be addressed in a timely manner, i.e., in the next couple hours during business days.

• Examples: A new user needs access to a system controlled by security, or you think that your laptop or web site may have been compromised.

1. Send a note to security@ncsa.illinois.edu
2. Flag the note as High Priority
3. List Subject as High Priority
4. Clearly state the issue or need
5. Provide contact information

Moderate to Low Priority

• Examples: Questions, configuration change request, meeting requests, etc

1. Send note to security@ncsa.illinois.edu
2. Clearly state the issue or need
3. Provide contact information