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Security Contact Process

Urgent Priority 

Security Incident or concern that is of a critical nature and requires immediate response. 

  • Examples: Key resources managed by security are down (e.g., bastion hosts or certificate authorities), or a security incident on a production system is in progress.

Contact the helpdesk at (217) 244-0710.

Help Desk Instructions

High Priority

Needs to be addressed in a timely manner, i.e., in the next couple hours during business days.

  • Examples: A new user needs access to a system controlled by security, or you think that your laptop or web site may have been compromised.
  1. Send a note to
  2. Flag the note as High Priority
  3. List Subject as High Priority
  4. Clearly state the issue or need
  5. Provide contact information

Moderate to Low Priority

  • Examples: Questions, configuration change request, meeting requests, etc
  1. Send note to
  2. Clearly state the issue or need
  3. Provide contact information
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