NCSA wiki will be offline Friday, Apr 19, 2024, from 1700 hours until Sun, Apr 21, 2024 in order to upgrade Confluence.
Security Contact Process
Urgent Priority
Security Incident or concern that is of a critical nature and requires immediate response.
- Examples: Key resources managed by security are down (e.g., bastion hosts or certificate authorities), or a security incident on a production system is in progress.
Contact the helpdesk at (217) 244-0710.
Help Desk Instructions
- Send note to security@ncsa.illinois.edu
- CC security-pagers@ncsa.illinois.edu
- List subject as URGENT! And flag High Priority email flag
- Clearly state the issue or concern
- Provide your contact information including cell phone for more details
If no response within 10 minutes, contact these people by cell phone in the following order:
- Incident Response & Security Team Lead - Warren Raquel (217) 714-7713
- Chief Information Security Officer - Adam Slagell (217) 390-3837
- Chief Security Officer - Randy Butler (217) 898-9347
High Priority
Needs to be addressed in a timely manner, i.e., in the next couple hours during business days.
- Examples: A new user needs access to a system controlled by security, or you think that your laptop or web site may have been compromised.
- Send a note to security@ncsa.illinois.edu
- Flag the note as High Priority
- List Subject as High Priority
- Clearly state the issue or need
- Provide contact information
Moderate to Low Priority
- Examples: Questions, configuration change request, meeting requests, etc
- Send note to security@ncsa.illinois.edu
- Clearly state the issue or need
- Provide contact information