Security Contact Process

Urgent Priority 

Security Incident or concern that is of a critical nature and requires immediate response. 

• Examples: Key resources managed by security are down (e.g., bastion hosts or certificate authorities), or a security incident on a production system is in progress.

1. Send note to security@ncsa.illinois.edu
2. CC security-pagers@illinois.edu
3. List subject as URGENT! And flag High Priority email flag
4. Clearly state the issue or concern
5. Provide your contact information including cell phone for more details

If no response within 10 minutes, contact these people by cell phone in the following order:

1. Incident Response & Security Team Lead - Warren Raquel (217) 714-7713
2. Chief Information Security Officer - Adam Slagell (217) 390-3837
3. Chief Security Officer - Randy Butler (217) 898-9347

High Priority

Needs to be addressed in a timely manner, i.e., in the next couple hours during business days.

• Examples: A new user needs access to a system controlled by security, or you think that your laptop or web site may have been compromised.

1. Send a note to security@ncsa.illinois.edu
2. Flag the note as High Priority
3. List Subject as High Priority
4. Clearly state the issue or need
5. Provide contact information

Moderate to Low Priority

• Examples: Questions, configuration change request, meeting requests, etc

1. Send note to security@ncsa.illinois.edu
2. Clearly state the issue or need
3. Provide contact information