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Document Name: NCSA Security Contact Process Approved: 2008 |
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Urgent PrioritySecurity Incident or concern that is of a critical nature and requires immediate response.
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NCSA has a 24/7/365 operations help desk that can in an emergency direct any security incidents and issues to the appropriate Security Engineers. You can contact the help desk at (217) 244-0710 |
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Help Desk Instructions
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, or email "help ( at ) ncsa.illinois.edu |
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If no response within 10 minutes, contact these people by cell phone in the following order:
- Incident Response & Security Team Lead - Warren Raquel (217) 714-7713
- Chief Information Security Officer - Adam Slagell (217) 390-3837
- Chief Security Officer - Randy Butler (217) 898-9347
". High PriorityNeeds to be addressed in a timely manner, i.e., in the next couple hours during business days.
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This reaches the security operations team and the CISO. Non-emergency
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This creates a ticket for the security operations team. PGP KeyIf you want to encrypt any email to the security team then you can use the NCSA Security Team PGP located here or from the MIT PGP keyserver.
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