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Document Name: NCSA Security Contact Process |
Urgent Priority
Security Incident or concern that is of a critical nature and requires immediate response.
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NCSA has a 24/7/365 operations help desk that can in an emergency direct any security incidents and issues to the appropriate Security Engineers. You can contact the help desk at (217) 244-0710, or email "help ( at ) ncsa.illinois.edu".
High Priority
Needs to be addressed in a timely manner, i.e., in the next couple hours during business days.
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This reaches the security operations team and the CISO.
Non-emergency
- Examples: Questions, configuration change request, meeting requests, etc
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This creates a ticket for the security operations team.
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PGP Key
If you want to encrypt any email to the security team then you can use the NCSA Security Team PGP located here or from the MIT PGP keyserver.
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