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• Examples: Key resources managed by security are down (e.g., bastion hosts or certificate authorities), or a security incident on a production system is in progress.

Contact the helpdesk NCSA has a 24/7/365 operations help desk that can in an emergency direct any security incidents and issues to the appropriate Security Engineers. You can contact the help desk at (217) 244-0710, or email "help ( at ) ncsa.illinois.edu".

Help Desk Instructions

High Priority

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• Examples: A new user needs access to a system controlled by security, or you think that your laptop or web site may have been compromised.

1. Send a note to security@ncsato "security ( at ) ncsa.illinois.edu"
2. Flag the note as High Priority
3. List Subject as High Priority
4. Clearly state the issue or need
5. Provide contact information

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This reaches the security operations team and the CISO.

Non-emergency

• Examples: Questions, configuration change request, meeting requests, etc

1. Send note to security@ncsato "help+security (at) ncsa.illinois.edu"
2. Clearly state the issue or need
3. Provide contact information

This creates a ticket for the security operations team.

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PGP Key

If you want to encrypt any email to the security team then you can use the NCSA Security Team PGP located here or from the MIT PGP keyserver.

• PGP keyID: 5574C6BE
• Key fingerprint = 15CE 01F0 0392 E004 7084 9AF4 D1A5 D4E2 5574 C6BE