Please do not refer to any NCSA Industry Partners on this page.
Please use the iforge nomenclature for all of the *forge infrastructure.
|Start||What System/Service is affected||What is happening?||What will be affected?|
|2018-05-23 06:55||Campus Cluster File System||Controller 1 failure causing file system stale file handles||All campus cluster file systems||Failed controller needs replaced, new part being overnighted, should arrive tomorrow mid-morning. Awaiting word from vendor on ability to return to production with single controller/analysis on why controller failover did not occur properly|
|2018-05-03 14:30||iForge gpu queue||both nodes in the general 'gpu' queue are offline due to issues with the GPUs||iForge 'gpu' queue cannot be used||Driver updates, ticket with vendor|
|2018-05-21||DNS1/2||There were a few reports of intermittent DNS lookups failures/slowness||Firewall state tables resources were being exhausted. Limits for those state tables have been increased. This appears to have resolved the problem. Please help email@example.com if you see additional issues.|
Upcoming Scheduled Maintenance
|Start||End||What System/Service is affected||What is happening?||What will be affected?||Contact Person|
|2018-05-31 08:00||2018-05-31 13:00||NCSA ITS vSphere vCenter||ITS vSphere vCenter server will be upgraded to the latest VMware vCenter 6.7||All VMs will remain online during the maintenance, but management through vCenter will be offline during the upgrade.|
|2018-05-31 10:00||2018-05-31 10:30||NCSA Open Source||Retirement of both HipChat and FishEye/Crucible||Services will be shutdown and archived. (postponed to end of May)|
Previous Outages or Maintenance
|Start||End||What System/Service was affected?||What happened?||What was affected?||Outcome|
|ifsm.ncsa.illinois.edu System is being upgraded and rebooted||No services should be affected||yum upgrade and reboot|
|2018-05-17 8:00||2018-05-17 15:00||NPCF-Core-East||The hardware and firmware on the core east router was be upgraded||Traffic rerouted through npcf-core-west during the maintenance window. There was an unexpected outage for about 10 mins which impacted network connectivity throughout NCSA.||Upgrade on core-east was completed successfully. No further network outages are expected.|
|2018-05-09 7:00||2018-05-09 17:40||dns1.ncsa.illinois.edu||Enabling BIND on ipv6 and enabling a firewall on the server||No impact is expected.||Maintenance was completed.|
Monthly maintenance (May):
|All systems (except lsst-daq, lsst-l1-*, & tus-ats01) were unavailable for maintenance.|
Maintenance was extended until 13:30 and then completed.
External Grafana monitoring (monitor-ncsa.lsst.org) was offline until 14:25 due to storage rebuild on lsst-monitor01.
|2018-05-17 10:13||2018-05-17 10:18||Core Outage||During core router maintenance the incorrect core router was powered off.||Network connectivity across NCSA was affected.||The core router was powered back on, verified and brought back into service.|
|2018-05-16 17:40||Campus Cluster|
Monthly maintenance (May)
|Entire system was unavailable for maintenance.||Maintenance complete, all tasks complete.|
|2018-05-16 1100hrs||2018-05-16 1300hrs||ADS||Planned Campus Cluster network upgrades also impacted access to ADS||All ADS storage exports became unreachable||Eric has notified us that the networking maintenance is complete and ADS customers are able to access their storage again.|
|21 Mar 2018||14 May 2018||openxdmod.ncsa.illinois.edu||An update to Torque broke the updates of XDMoD. openxdmod.ncsa.illinois.edu was offline while the system it resided on was updated, all the dependency software was installed, and the latest version of XDMoD was installed. Then all the data had to be re-imported.||Software updating||Service restored with updated software.|
|2018-05-08 0000||2018-05-09 0015||NCSA Storage Condo|
One node ran out of memory, causing a deadlock in GPFS. During deadlock recovery, GPFS shut down on multiple nodes. Upon restart of the cluster, a different metadata server had a check on its PCI bus, forcing another unmount. All file systems but one were recovered. While recovering the last one, one of the Roger NetApp storage arrays started throwing errors, requiring a power cycle of the controller and disks, prompting a final recovery of the last file system.
|Condo file systems and services.||All file systems recovered and services restored.|
|2018-05-08 07:00||2018-05-08 07:40||iForge||Quarterly Maintenance (20180508 Maintenance for iForge)||All systems were unavailable during the maintenance.||Planned maintenance completed successfully|
|2018-05-08 8:00||2018-05-09 8:00||NPCF-Core-West||The hardware and firmware on the core router will be upgraded||Traffic will be rerouted through npcf-core-east during the maintenance window. No impact is expected.||The hardware and firmware was upgraded on npcf-core-west without incident. Traffic has been successfully failed back.|
|2018-05-03 08:45||2018-05-03 10:15||NCSA WIKI, JIRA, services that rely on NCSA LDAP||Large amount of connections from two particular servers were hitting LDAP, causing the slow-down that in term caused timeouts for various applications using LDAP authentication. Blocking the cuplrit servers remedied the situation||NCSA WIKI, NCSA JIRA, other applications that rely on NCSA LDAP authentication.||Culprit servers were blocked|
|9:00am||9:25am||syslog-sec.ncsa.illinois.edu||out of cycle patching of Security Syslog collectors to address CVE-2018-1000140||Load balance fail over to secondary collector, RELP will be buffered.|
relay-01 was updated and loadbalancer failed back.
|4/25 14:00||4/25 15:00||MREN WAN Circuit||WAN circuit testing.||Traffic will be re-routed over an alternate peering during the test period.||The MREN circuit was brought back in to production.|
|2018-04-24 12:30||2018-04-24 16:00||NCSA jabber service||jabber was down while we repaired its authorization configuration.||jabber.ncsa.illinois.edu wasn't accepting jabber logins||jabber working again.|
|2018-04-24 09:10||2018-04-24 09:50||LSST||increased LDAP timeout to 60 seconds in sssd.conf to fix problems with long login times and failure to start batch jobs||kub*, verify-worker*|
sssd.conf updated, sssd restarted
verify-worker nodes were drained during the change
affected nodes may have slow LDAP response times for a short while (due to local cache needing rebuilt)
|04/18/2018 10:30||04/18/2018 11:30||ICCP April Maintenance||Replaced 4x10G links from cc-core0 to carne. Updated BIOS on remaining parts of Cluster nodes.||No outage.||Completed without any outage.|
|04/18/2018 10:30||04/18/2018 11:30||ICCP core switches||One of the 4x10G links from cc-core0 to carne had incrementing errors and has been administratively down to prevent those errors from affecting traffic. There was a scratched fiber that earlier diagnosis had revealed, so we replaced the fiber during this ICCP PM.||Nothing, all traffic rerouted through cc-core1||The errors are still incrementing, but we've narrowed down the remaining options for what might be going on.|
|4/12 0930||4/12 1830||ADS NFS/Samba||The ESXi Hypervisor server had an error on it: 'A PCI error requiring a reboot has occurred.'.||ADS NFS/Samba/Gridftp||The server was rebooted, the error cleared and all systems/services were restarted.|
|4/11 03:00 p.m.||4/11 03.15 pm||Netact||Netact code was updated. Going forward new office activation names will have "-ofc" appended to them.||No service impact to Netact.||Change was successfully implemented. Netact remained in service during and after the change.|
|4/11 9:00||4/11 10:00||LSST NPCF Firewall||Primary firewall will be upgraded to use FRR instead of openBGP.||No impact is expected. The firewalls do not need to be failed over and no interruption in traffic flow is anticipated.||Firewall was successfully migrated. No downtime occurred.|
|dns1.ncsa.illinois.edu||OS Patching and BIND updates||dns1 (secondary DNS server) will be rebooted to apply patches. DNS2 will remain up.||DNS1 OS patching is completed. BIND was upgraded to 9.11. BIND is only bound currently to its ipv4 interface.|
|dns2.ncsa.illinois.edu||OS Patching and BIND updates||dns2 (secondary DNS server) will be rebooted to apply patches. DNS1 will remain up. An IPv6 address will also be added to system in preparation for a broader IPv6 DNS rollout.||DNS2 OS was patched. BIND was upgrade to 9.11. IPv6 Address was also enabled on the server and BIND is listening on that address.|
|MREN WAN Circuit||Port Move||Traffic will be re-routed over an alternate peering during the maintenance.||The port was moved and the circuit was brought back into service without issue.|
|LDAP||LDAP process crashed||Authentication to LDAP-backed services||LDAP was upgraded and restarted|
|MREN WAN Circuit||Port Move||Traffic will be re-routed over an alternate peering during the maintenance.||The port was moved and the circuit was brought back into service without issue.|
|MREN WAN Circuit||WAN circuit testing.||Traffic will be re-routed over an alternate peering during the test period.||Testing was completed and the circuit was brought back into service.|
|2018-03-21 08:00||2018-03-21 17:30||Campus Cluster manage server and compute nodes except DES and MWT2||Deploying new management server, upgrading to Torque 6.1.2 and Moab 9.1.2. Bios update. Configuration changes on GPFS servers. Tech Service CARNE code upgrade.||Scheduler down. User access disabled|
New management server is up with Centos7. Installed Torque 6.1.2 and Maob 9.1.2. Bios update are done on most nodes. Configuration changes on GPFS done. Tech services CARNE code upgrade done.
|2018-03-16 1:00pm||2018-03-16 5:45pm||ISDA + NCSA OpenSource|
Security patches of VM servers as well as backend filesystem
Updates of Bamboo, JIRA, Confluence, BitBucket and CROWD
All systems will be unavailable for a brief period of time.
During updates of OpenSource services part of OpenSource will be offline for up to an hour.
|Updated fileserver (brief struggle with zfs and kernel updates). Updates of proxmox servers, Updated JIRA, Confluence, ButBucket and CROWD. Bamboo will be done later this weekend.|
Nebula Openstack cluster
|Security and filesystem patches||All instances and Nebula services were unavailable||Filesystem updates and security patches were applied. Filesystem is more responsive, but ~20 instances are repairing from problems that occurred before the outage.|
Lingering issues on select nodes following March PM
Following resolved by 13:23:
Resolved by 16:20:
|All systems were unavailable for maintenance.||Completed and most systems back online. Lingering issues for lsst-qserv-master01, lsst7, lsst-xfer, lsst-dts, and lsst-l1-cl-dmcs are being tracked in a separate status event.|
|Remote Access VPN||An issue with authentication for the VPN has occurred.||Any new connections will not be established. Existing connections are unaffected.||Authentication services were restored.|
|2018-03-09 10:08am||2018-03-09 11:00am||Campus Cluster||According to IBM, cc-mgmt1 was a culprit on halting communication across the cluster during the GPFS snapshot process.||User can't login or access to filesytem.||Rebooted cc-mgmt1 and restarted services (RM & Scheduler).|
|2018-03-09 06:05||2018-03-09 08:00||public-linux, www.ncsa.illinois.edu, & events.ncsa.illinois.edu||A routine kernel upgrade resulted in failure of the OpenAFS client on these servers.||OpenAFS storage was unavailable on these servers, resulting in the website failures.||Resolved. Packages were updated and OpenAFS reinstalled.|
|2018-03-07 15:00||2018-03-07 16:10||LSST||qserv-db12 had one failed drive in the OS mirror replaced but the other was presenting errors as well so the RAID could not rebuild. The Qserv system would have been unavailable during this maintenance.||qserv-db12||The node was taken down for replacement of the 2nd disk, to rebuild the RAID in the OS volume, and to reinstall the OS.|
|ESnet Peering||The connection servicing our direct peering with ESnet will be moved during this window.||Connections will be rerouted over a redundant peering. No service impact is expected.||The connection was successfully migrated and the peering with ESnet was brought back into service without issue.|
|WAN Connectivity Degraded||The router servicing several of our WAN connections is currently in a degraded state.||Traffic has been gracefully rerouted. No user facing connectivity issues have been reported.||Graceful failover to the backup routing engine cleared a fault condition and affected peerings were re-established.|
|2018-02-27 07:15||2018-02-27 09:10||Campus Cluster scheduler||Scheduler become unresponsive||Job submission & starting new jobs||Rebooted the node, restarted RM & Scheduler.|
|2018-02-26 06:00||2018-02-27 01:35||All Blue Waters Services||Security Patch CLE, SU26 Lustre patch||All Blue Waters resources are unavailable||Blue Waters returned to service at 1:35AM 27th Feb, with HPSS returned earlier at 10PM 26th Feb.|
|2018-02-23 16:30||2018-02-23 16:30||Kerberos Admin service||KDC configuration was modified to allow creation of service principles that can create and modify host and service principles.||kadmin service was unavailable for 1 second while new config was read.|
We can now delegate to group or users the ability to create and manage host keys and service principles.
|2018-02-23 08:00||2018-02-23 09:00||LSST Puppet Changes||Rolled out significant logic and organization of the Puppet resources in NCSA 3003 data center in order to standardize between LSST Puppet environments at NCSA. We had done extensive testing and did not expect any outages or disruption of services.|
No interruption of services.
Changes being applied to: lsst-dev01, lsst-dev-db, lsst-web, lsst-xfer, lsst-dts, lsst-demo, L1 test stand, DBB test stand, elastic test stand.
|Updated successfully with no interruption of availability or services.|
|2018-02-21 13:30||2018-02-22 00:39||ESnet 100G Peering Down||There is a suspected fiber cut between Urbana and Peoria on ICCN optical equipment. Our 100G direct WAN path to ESnet rides over this optical path and is thus currently down. The fiber vendor has identified the source of the problem (high water caused the fiber to be pulled out of a splice case)||Nothing. All traffic destined for ESnet or resources that would normally take the ESnet WAN path will reroute through our other WAN paths||Repaired.|
|2018-02-21 08:00||2018-02-21 20:00||Campus Cluster|
Campus Cluster February Maintenance
|All systems were unavailable|
Completed partially and following items are reschedule for next maintenance.
|2018-02-05 10:45||2018-02-21 13:30||ICCP Networking - Outbound|
A hardware failure on one of the two core switches for ICCP caused that switch to enter a degraded service mode and eventually fail completely. This was also combined with software bugs that caused looping of packets between the two cores in the MC-LAG. The other core was still functioning properly and was providing connectivity for all ICCP/ADS/DES systems normally for the duration of the degraded service time period. A hardware replacement RMA was initiated. The hardware came in but the hardware alone did not fix the issue. We then waited until a ICCP PM where we could test things without interruption of service and we upgraded the code and put in some bug mitigation configuration changes. These things combined solved the issues.
|Nothing as far as production. During the period where cc-core0 was down, aggregate bandwidth outbound was 40Gbps instead of the normal 80Ghps.||As of now the cores are both in production and stable.|
|2018-02-16 12:00||2018-02-16 12:30||IPSEC VPN||The appliance servicing various IPSEC VPN connections was patched.||Nothing||Patch was successful utilizing the failover capability of the VPN cluster to mitigate any service interruptions|
|2018-02-15 08:00||2018-02-15 13:00||LSST|
|All systems were unavailable.||Completed and all systems back online.|
|2018-02-13 08:00||2018-02-06 09:00||Certificate System Firewall 2||Upgrade software to current production version. No interruptions to service expected||CA services||FW upgraded - services were interrupted due to failed routing service.|
|2018-02-13 06:00||2018-02-13 06:30||AnyConnect VPN||Patches are being applied to the AnyConnect VPN appliance||Access to the NCSA AnyConnect VPN will be unavailable.||The VPN has been patched and client connections have been re-established.|
|2018-02-10 02:00||2018-02-10 10:35||Campus Cluster||GPFS snapshot hang and lock the filesystem||All systems were inaccessible. Lost running jobs.||Gather information for IBM, bounce the filesystem and reboot the cluster|
|2018-02-06 07:00||2018-02-06 17:35||iForge||Quarterly Maintenance (20180206 Maintenance for iForge)||All Systems were unavailable during the maintenance.||Planned maintenance completed successfully|
|2018-02-06 08:00||2018-02-06 09:00||Certificate System Firewall 1||Upgrade software to current production version. It is expected that current connections will be interrupted and a retry will be required.|
|2018-02-01 16:30||2018-02-01 16:45||sslvpn.ncsa.illinois.edu||We are rebooting our VPN appliances to mitigate a critical security vulnerability that allows for remote code execution exploits. That vulnerability is described here: https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20180129-asa1||Certain Industry partners' site-to-site VPNs||VPN rebooted without incident. Service was restored at 4:34PM.|
|2018-02-01 16:30||2018-02-01 16:45||vpn.ncsa.illinois.edu||We are rebooting our VPN appliances to mitigate a critical security vulnerability that allows for remote code execution exploits. That vulnerability is described here: https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20180129-asa1||Certain Industry partners' site-to-site VPNs and the NCSA remote access VPN service will be down during the maintenance. Any users connected to the NCSA VPN at the time of the maintenance will lose connectivity.||VPN rebooted without incident. Service was restored at 4:34PM.|
|2018-01-29 10:05||2018-01-29 10:10||LSST verify worker nodes and lsst-dev||A network flap on the LSST network caused GPFS ejection of some nodes. Network and security is investigating||a few of the LSST nodes for 2-5 minutes and 2 jobs||Qualys scan time frame changed and investigatino continues.|
|2018-01-29 12:27||2018-01-29 12:31||NCSA Jabber service||Jabber service was restarted to install a new SSL certificate.||NCSA Jabber was down momentarily||NCSA Jabber restarted with new SSL certificate|
|2018-01-26 13:00||2018-01-26 13:15||LSST NFS service slowdown||A cron for lenovo system cleanup was run, and caused the lenovo box to showdown services. The NFS service was starved.||lsst-dev NFS showed stale mounts||cron deleted, and re-written.|
|Wed 1/24/2018 13:35||Wed 1/24/2018 14:55||LSST NFS service||We were notified by NCSA security team that there was a stale NFS mount on one of the LSST test nodes. NFS services stopped working||All NFS mounts for LSST systems such as lsst-demo and lsst-SUI were not working||NFS server was rebooted.|
|Tue 1/23/2018 23:00||Wed 1/24/2018 01:25||Condo storage services||Hit a known bug in GPFS 220.127.116.11 for quota management.||All Condo services from 11pm to 1:25 am||Need to upgrade to a newer level of GPFS, but for now we have lowered frequency of the check_fileset_inodes script|
|2018-01-22 07:00||2018-01-22 13:05||Blue Waters Compute Nodes||Blue Waters compute nodes were bounced to resolve issues caused by previous home file system outage (due to bad OST)||Compute nodes were down, scheduler was paused.||Compute nodes were bounced successfully and returned to full service.|
|2018-01-21 08:42||2018-01-21 11:30||Netsec-vc switch stack - FPC 4||Switch member 4 of the netsec switch stack was down. Severe filesystem corruption occurred on the primary partition.||Any hosts connected to member 4 of that switch that were not redundantly connected to other switches in the stack.||The switch was repaired by doing a full reformat/reinstall of JunOS. Everything is back into production.|
|2018-01-20 22:00||2018-01-21 0300||Condo file systems||Bringing the Roger disk into the condo, commands executed from the Roger GPFS servers caused the cluster to arbitrate for GPFS servers.||All condo file systems mounted on nodes.||The SSH configuration was changed on the Roger GPFS servers to include the Condo GPFS server IP's. All file systems were returned to normal with no other problems and no remounts required.|
|2018-01-18 17:00||2018-01-19 15:00||ISDA Hypervisors, NCSA Open Source||Hypervisor updates.||All systems were down for short amount of times as hypervisors rebooted||All patches applied.|
|2018-01-18 00:00||2018-01-18 24:00||Campus Cluster||Copying all data to new filesystem. Deploying new Storage (14K). Dividing cluster into two (IB & Ethernet). Upgrading GPFS to 18.104.22.168. Deploying new management node and new image server (if time permit). Applying Security patches to compute nodes(no FW update at this time).||All systems unavailable.||New Storage System was brought online, additional capacity and performance was added.|
|LSST||LSST Firewall outage in NPCF. Both pfSense firewalls were accidentally powered off.|
PDAC (Qserv & SUI) and verification clusters were inaccessible, as well as introducing GPFS issues across many services, e.g. lsst-dev01.
|The pfSense firewall appliances were power cycled and services restored.|
|2018-01-18 12:58||2018-01-18 14:10||Code42 Crashplan backup system||Code42 Crashplan server were upgraded to latest JDK and Code42 6.5.2.||Clients were unable to perform restores or push files into backup archive from roughly 13:35 - 13:55||Code42 servers are now running latest security updates to the crashplan service.|
|2018-01-18 08:00||2018-01-18 10:00||LSST||Monthly OS updates, network switch updates, firmware updates, etc.||All dev systems unavailable. Qserv and SUI nodes will remain available.||COMPLETE|
|2018-01-17 10:35||2018-01-17 13:00||RSA Authentication Manager Servers||Upgraded to Authentication Manager 8.1sp1p7||No systems should have seen any impact||Latest security patches are applied.|
|2018-01-12 06:00||2018-01-12 10:00||Decommission NCSA Rocket.chat||The old NCSA Rocket.chat service was shutdown.|
Any archived conversations or content are no longer be available to users.
|NCSA Rocket.chat service was shutdown and redirected to NCSA @ Illinois Slack.|
|Friday, Jan 12th, 0000-0600 CST||Internet2||Engineers from Internet2 will be migrating our BGP peering with I2's Commercial Peering Service (CPS) to a new location. Small disruptions may occur with the maintenance for the CPS service, but no user traffic disruptions should occur.||None, Alternatives routes are present.||none||Maintenance was completed successfully.|
|2018-01-11 08:00||2018-01-11 13:30||LSST||Critical patches on lsst-dev systems (incl. kernel updates).||All systems unavailable.|
|Thursday, Jan 11th, 0000 CST||Thursday, Jan 11th, 0400 CST|
Connectivity to Internet2 and backup LHCONE peerings - ICCP and MWT2 respectively
|Engineers from Internet2 performed maintenance that affected certain BGP peerings that exist on the device that is ICCP/MWT2's upstream router, CARNE. Specifically, both the 100G Internet2 peering and the Internet2 LHCONE peering on CARNE were disrupted during this timeframe. MWT2 currently gets to LHCONE through CARNE's ESnet peering, which was fully functional. They also were able to get to UChicago through CARNE's OmniPoP 100G peering. As for ICCP, traffic to/from Internet2 based routes rerouted through the ICCN.||Nothing was reported to be service impacting by this maintenance from neither ICCP nor MWT2.||Successful maintenance was completed.|
|2018-01-08 10:47||2018-01-08 11:30||Nebula||Storage nodes lost networking||All nebula instances||Storage nodes were brought back online, instances were rebooted|
|2018-01-05 17:00||Nebula||Nebula was shut down for hardware and software maintenance from January 2nd, 2018 at 9am until January 5th, 2018 at 5pm. Spectre and Meltdown patches were applied, as well as all firmware updates, OS/distribution updates, and the filesystem was upgraded.||All systems were unavailable.||Faster system that is now homogenous, so OpenStack upgrades are now possible.|
|2018-01-04 17:00||2018-01-05 20:00||Blue Waters||One OST hosting the home file system has three drives failed simultaneously.||Portion of home file system (with data on the affected OST) are not accessible.|
Repair works were carried out on the failed OST. Scheduler continued to operate but restricting only jobs not affected by the failed OST to start.
Full operation resumed after successful recovery of the failed OST.
|2017-12-20 08:00||2017-12-20 10:00||LSST||(1) Firewall maintenance (08:00-09:00) and (2) migration of NFS services (08:00-10:00).|
Firewall maintenance: There should be no noticeable effect but scope of service includes most systems at NPCF (including PDAC, SUI, and Slurm/batch/verify nodes).
Migration of NFS services: SUI and lsst-demo* nodes.
|Maintenance completed without issues.|
|2017-12-14 06:00||2017-12-14 20:30||LSST||Monthly OS updates, network switch updates, firmware updates, etc.||All systems unavailable.|
All systems back online.
|2017-12-13 09:00||2017-12-13 11:00||JIRA Upgrade||Upgraded JIRA to version 7.6 from 7.0||NCSA Jira||Succesfully upgraded|
|2017-12-13 06:30||2017-12-13 07:39||NCSA Jabber||Attempted to upgrade Openfire XMMP jabber software.||NCSA Jabber was unavailable during the upgrade.||The upgrade failed. Jabber is available, but still running the old version. The upgrade will be rescheduled.|
|2017-12-11 10:00||2017-12-11 16:00||Unused AFS fileserver were upgraded to 1.6.22||After moving all volumes to servers updated on 2017-12-07, the now unused AFS servers were upgraded to OpenAFS 1.6.22.||No impact to other systems as they were unused at the time they were upgraded.||All of NCSA's afs cell is running on OpenAFS 1.6.22|
|2017-12-09 03:00||2017-12-09 07:42||BlueWaters Portal||The BlueWaters portal software crashed. Automated monitoring processes did not restart it correctly.||The BlueWaters portal website was unavailable.||The BlueWaters portal service was manually restarted and the website is available.|
|2017-12-09 1000hrs||2017-12-09 1400hrs||Globus Online (Globus.org)||Please be advised that the Globus service will be unavailable on Saturday, December 9, 2017, between 10:00am and 2:00pm CST while we conduct scheduled upgrades. Active file transfers will be suspended during this time and they will resume when the Globus service is restored. Users trying to access the service at globus.org (or on your institution's branded Globus website) will see a maintenance page until the service is restored.||All NCSA Globus endpoints.|
|2017-12-07||2017-12-07||Unused AFS file servers were upgraded to 1.6.22||Three unused AFS fileserver were upgraded to the latest 1.6.22 release of OpenAFS||No impact to other systems as they were unused.||These AFS fileserver can no longer be crashed by malicious clients.|
|2017-12-07||2017-12-07||AFS database servers were upgraded to 1.6.22||The three database servers were upgraded to the latest 1.6.22 release of OpenAFS||No modern clients noticed the staggered updates.||These servers can no longer be crashed by malicious clients.|
|2017-12-05 16.00||2017-12-05 16:20||dhcp.ncsa.illinois.edu||NCSA Neteng will be migrating the DHCP server VM to Security team's VMware infrastructure.|
- Hosts on the NCSAnet wireless network might be impacted.
|Maintenance was completed successfully and services are running as expected.|
|2017-12-02 09:30||2017-12-02 11:45||NCSA opensource||Upgrade of Bamboo, JIRA, Confluence, BitBucket FishEye, and CROWD||Sub services of opensource can be down for a short time.||All services upgraded and running as normal.|
|ROGER OpenStack cluster||I/O issues highlighted that GPFS CES NFS servers probably shouldn't run 400+ days without reboot||ROGER's OpenStack and the various services which were hosted therein, including JupyterHub Server||reboot of all nodes, including CES servers as well as the reboot of all hypervisors (with the fallout being one node required fsck and second reboot and another node/hypervisor is still unavailable) cleared most of the problems. I/O contention was felt as many instances were simultaneously attempting to start/restart. instances that were housed on the unavailable node are being migrated to another hypervisor|
Update the fileserver that hosts VM's
NCSA Open Source unavailable
Network issues delayed updates
|2017-11-21 16:00||2017-11-21 16:40||Code42 Crashplan||The Code42 crashplan infrastructure was upgraded to version 6.5.1 to apply security and performance improvements||Clients transparently reconnected to servers after they restarted||Now running on Code42 version 6.5.1|
|2017-11-20 9:00||2017-11-20 16:38||Nebula Openstack cluster||Nebula OpenStack cluster was unavailable for emergency hardware maintenance. A failing RAID controller from one of the storage nodes and a network switch were replaced.||Not all instances were impacted. Running Nebula instances that were affected by the outage were shut down, then restarted again after we finished maintenance.|
Nebula is available.
|2017-11-16 16:46||2017-11-20 12:40||NCSA JIRA||JIRA wasn't importing some email requests properly after the NCSA MySQL restart.||Some email sent to JIRA via help+ addresses wasn't being imported.||JIRA is now accepting email and all email sent while it was broken has now been imported as expected.|
BW LDAP Master
|Scheduled maintenance||Updated LDAP lustre quotas to bytes and add archive quotas. IDDS will track and drive quota changes with acctd.||Production continued w/o interruption. BW LDAP master was isolated, lustre quotas changed to bytes with the addition of archive quotas. Replicas pulled updates w/o error.|
|2017-11-16 14:30||2017-11-16 16:52||Internal website (MIS Savanah)||A database table used by MIS tools became corrupted.||The website would become unresponsive every time the corrupted database table was accessed.||OS kernel and packages where updated during debugging. The MIS database table was restored and the website came back online.|
|2017-11-16 16:46||2017-11-16 16:48||NCSA MySQL||The NCSA MySQL server had to be restarted in order to delete the corrupted table used by MIS.||All services that use MySQL were down during the outage. This includes: Confluence, JIRA, RT, and lots of websites||MySQL was restarted successfully.|
|2017-11-16 0800||2017-11-16 1200||LSST||Monthly OS updates, plus first round of Puppet technical debt changes (upgrading to best design & coding practices)|
All systems unavailable from 0800 - 1000 hrs.
GPFS unavailable from 0800 - 1000 hrs.
PDAC systems unavailable from 0800 - 1200 hrs.
Completed. OS kernel and package updates. Slurm upgrade to 17.02.
|2017-11-15 13:30||2017-11-15 15:10||RSA Authentication Manager||RSA Authentication Manager were patched to fix cross site scripting vulnerabilities and other fixes||Nothing was affected by the update||RSA Authentication Manager is running 8.2 SP1 P6. Process worked as expected.|
|2017-11-15 - 13:30||2017-11-15 - 14:30||BW 10.5 Firewall Upgrade Part 2||The normal active, "A" unit, NCSA BW 10.5 Firewall will be upgraded and then normal fail-over status will be re-enabled.||The possibility of connection resets when the A unit comes back from being upgraded and state is being sycned.||Completed, process worked as expected.|
|2017-11-14 11:27||2017-11-14 11:33||LDAP||LDAP was unresponsive to requests.||Several services hung while authentication was unavailable.||LDAP services were killed and restarted.|
|ROGER Hadoop/Ambari||cg-hm12 and cg-hm13 took minor disk failures which crashed the node||Ambari was effectively off-line||rebooted node, and node ran fsck as part of its startup sequence, node booted properly|
|ROGER hadoop/ambari||hard drive failures on cg-hm10 and cg-hm17||certain ambari services and HDFS||cg-hm17 returned to service after power cycle and reboot, cg-hm10's hard drive didn't respond to a reboot|
|2017-11-11 16:58||2017-11-11 19:09||Blue Waters||Water leak from XDP4-8 causing high temperature to c12-7 and c14-7.||EPO on c12-7 and c14-7.||Scheduler was paused to place system reservations on compute nodes in affected cabinets, then resumed.|
|2017-11-10 14:00||2017-11-10 14:45||NCSA Open Source||Upgrade of the following software: Bamboo, JIRA, Confluence, and BitBucket||Updates will happen in place and will result in minimal downtime of components.||completed, minimal interruption of service|
|2017-11-10 - 08:00||2017-11-10 - 08:30||CA Firewall Upgrade - B unit||the stand-by, "B" unit, NCSA Certificate Service Firewall will be upgraded to same version as A unit.||Expect no impact to services||completed, no interruption of service|
|Netdot||netdot.ncsa.illinois.edu was migrated to Security's VMware infrastructure.||During the downtime users weren't able to activate or deactivate their network connections via Netact.||Migrated successfully. Netdot is up and running.|
|2017-11-08 06:00||2017-11-08 15:00||ITS vSphere vCenter||ITS vSphere was upgraded to the latest version of VMware vCenter. New access restrictions were also be put into place.||All VMs remained online during the maintenance, but management through vCenter was offline during the upgrade.||Upgrade completed successfully.|
|2017-11-08 09:30||2017-11-08 10:00||BW 10.5 Firewall Upgrade Part 1||the stand-by, "B" unit, NCSA BW 10.5 Firewall will be upgraded and then traffic redirected through it for load testing before the "A" unit is upgraded||Expect no impact to services||Upgrade completed successfully. Some states were reset when traffic switched to the B unit.|
|2017-11-07 7:00||2017-11-07 18:37||iForge|
Update OS image.
|iForge (and associated clusters)|
All production systems are back in service
|2017-11-07 - 13:30||2017-11-07 - 15:00||CA Firewall Upgrade Part 2||The normal active, "A" unit, NCSA Certificate Service Firewall will be upgraded and then normal fail-over status will be re-enabled.||The possibility of connection resets when the A unit comes back from being upgraded and state is being sycned.||Completed upgrade|
|2017-11-06 15:28||2017-11-06 15:53||Blue Waters||EPO happened to c12-7 and c14-7.||HSN quiesced.||Scheduler was paused to place system reservations on compute nodes in affected cabinets, then resumed.|
|2017-11-03 16:21||2017-11-03 16:32||LDAP||LDAP was unresponsive to requests.||Several services hung while authentication was unavailable.||LDAP services was killed and restarted.|
|2017-11-02 09:00||2017-11-02 16:00||LSST||LSST had a GPFS server that was down and had failed over to the other server for NFS.||The GPFS client’s failed over automatically, and we manually failed over the NFS in the morning.||NFS exports were moved to an independent server. IBM was at NCSA and is continuing to debug the problems.|
|2017-10-31 17:11||2017-11-01 11:13||LSST||GPFS degraded/outage|
most NCSA-hosted LSST resources experienced degraded GPFS performance
hosts with native mounts (PDAC) experienced an outage
|A deadlock at 17:11 yesterday temporarily caused slow performance. Then one GPFS server went offline at 18:21 and services failed over. NFS mounts (qserv/sui) were reported as hanging by a user at 09:12 today but may have been degraded over night. Affected nodes were rebooted and NFS mounts recovered by 11:13. IBM is onsite diagnosing issues with the GPFS system and ordering repairs (including a network card on one server).|
|2017-10-31 15:30||2017-10-31 16:00||LSST||GPFS outage|
most NCSA-hosted LSST resources
native mounts (e.g., lsst-dev01, verify-worker*) and NFS mounts (e.g., PDAC)
|All disks in the GPFS storage system went offline temporarily and came back online by themselves. NFS services were restarted. Client nodes all recovered their mounts on their own. Logs have been sent to the vendor for analysis.|
|2017-10-31 - 13:30||2017-10-31 - 14:30||CA Firewall Upgrade Part 1||the stand-by, "B" unit, NCSA Certificate Service Firewall will be upgraded and then traffic redirected through it for load testing before the "A" unit is upgraded||Expect no impact to services||Upgrade completed successfully. Some states were reset when traffic switched to the B unit.|
|2017-10-30 18:36||2017-10-31 00:46||LSST||GPFS outage|
most NCSA-hosted LSST resources
native mounts (e.g., lsst-dev01, verify-worker*) and NFS mounts (e.g., PDAC)
|GPFS servers were rebooted. lsst-dev01 and most of the qserv-db nodes were also rebooted. Native GPFS and NFS mounts were recovered. May have been (unintentionally) caused by user processes but will continue to investigate..|
|2017-10-25 22:00||2017-10-26 11:20||LSST||full/partial GPFS outage|
full outage for GPFS during 22:00 hour on 2017-10-25
outage for NFS sharing of GPFS (for qserv, sui) continued through the night
full outage for GPFS recurred 2017-10-26 around 08:44
|All GPFS services and mounts have been restored.|
|2017-10-26 09:04||2017-10-26 09:04||Various buildings across campus, including NPCF and NCSA||Issue with an Ameren line from Mahomet caused a bump/drop/surge in power that lasted 2ms||LSST had approximately 20 servers at both NPCF and NCSA buildings reboot||Was a momentary issue with minimal effect to most systems|
|2017-10-26 00:00||2017-10-26 08:00||ICCP||gpfs_scratch01 was filled by a very active user||Additional space in scratch wasn't available||Out of cadence purge was run to free 2TB, users jobs held in scheduler; user contacted|
|2017-10-25 06:00||2017-10-25 14:05||Blue Waters||Security Patching of CVE-2017-1000253 security vulnerability.||Restricted access to logins, scheduler and compute nodes. HPSS and IE nodes are not affected.||System was patched. Logins hosts are made available at 9am. The full system is returned to service at 14:05.|
|2017-10-24 09:50||2017-10-24 20:10||LSST||Network outage / GPFS outage|
All LSST nodes from NCSA 3003 (e.g., lsst-dev01/lsst-dev7) and NCPF (verify-worker, PDAC) that connect to GPFS (as GPFS or NFS) lost their connections.
All LSST nodes at NPCF lost network during network stack troubleshooting and replacement of 3rd bad switch.
|A 3rd bad switch was discovered and replaced. All nodes have network and GPFS connectivity once again.|
|2017-10-23 08:00||2017-10-24 05:00||Campus Cluster||Campus Cluster October maintenance.||Total outage of the cluster.||Replaced core ethernet switches from share services pod. Run new ethernet cables for share services pod. Moved DES rack from share services pod to ethernet only pod. Deployed new image with patched.|
|LSST||First one then two public/protected network switches went down in racks N76, O76 at NPCF||Mostly qserv-db[11-20] and verify-worker[25-48]; there was also shorter outage for qserv-master01, qserv-dax01, qserv-db[01-10], all of SUI, and the rest of the verify-worker nodes.||Two temporary replacement switches were swapped in. Maintenance and/or longer-term replacement switches is being procured for the original switches.|
|2017-10-18 13:00||2017-10-18 14:00||Networking||Replaced a linecard in one of our core switches due to hardware failure.||Any downstream switches were routed through the other core switch.||All work was completed successfully.|
|2017-10-19 08:00||2017-10-19 21:30||LSST||Outage and migration of qserv-master01: provisioning of new hardware, copying of data from old server to new.||qserv-master01 (and any services that depend on qserv-master01, which may include services provided by qserv-db*, qserv-dax01, and sui*)|
UPDATE (2017-10-19 15:15) OS install took much longer than anticipated, completed at 15:00. Data sync is started. Extending outage till 22:00.
|10-19 08:00||2017-10-19 12:00||LSST||Routine patching and reboots, pfSense firmware updates (NPCF), Dell server firmware updates (NPCF).||All NCSA-hosted resources except for Nebula.||Maintenance completed successfully. (qserv-master migration is ongoing, see separate status entry)|
|2017-10-18 14:45||2017-10-18 15:35||Campus Cluster||Restart of resource manager failed after removing all block array jobs.||Job submission||Opened case with Adaptive (#25796). Found more array jobs and bad jobs in jobs directories. Removed all of those.|
|2017-10-15 08:15||2017-10-15 08:30||Open Source||Emergency upgrade of Atlassian Bamboo.||Bamboo will be down for a few minutes during this outage window.||Bamboo upgraded to the latest version.|
|2017-10-14 22:15||2017-10-14 23:35||Campus Cluster||Scheduler crash||Job submission||Opened case with Adaptive, run diag and uploaded the output along with the core file. Restarted the moab.|
|2017-10-14 13:00||2017-10-14 15:23||Campus Cluster||Resource manager crash||Job submission||Applied patch from Adaptive, which help with faster recovery. Suspend/block all current and new array jobs until we have a resolution.|
|2017-10-06 09:00||2017-10-11 01:00||Nebula||Gluster and network issues|
1) Gluster sync issues continue from 2017-10-05's Nebula incident.
All instances have been restarted and are in a state for admins to run. Some mounted file systems might require a fsk to verify. If there are other issues please send a ticket.
As the file system continues to heal we may see slower interaction.
|2017-10-10 16:30||2017-10-10 19:10||Campus Cluster||Resource manager crash||Job submission||After removing problematic jobs from queue and we were able to restart the RM. Opened the case with Adaptive and forwarded those job scripts and core files.|
|2017-10-05 14:00||2017-10-05 17:00||Nebula||Gluster sync issues||One of the gluster storage servers within Nebula had to be restarted.||Approximately 100 VM instances experienced IO issues and were restarted.|
|2017-10-06 08:00||2017-10-06 17:00||NCSA direct peering with ESnet|
A fiber cut between Peoria and Bloomington caused our ESnet direct peering to go down.
|All traffic that would have taken the ESnet peering rerouted through our other WAN peers. As such there were no reported outages of connectivity to resources that users would normally access via this peering||The fiber cut has been repaired and the peering has been re-established.|
|2017-10-06 08:00||2017-10-06 10:00||LSST||Kernel and package updates to address various security vulnerabilities, including the PIE kernel vulnerability described in CVE-2017-1000253. This will involve an upgrade to CentOS 7.4 and updates to GPFS client software on relevant nodes.||All NCSA-hosted LSST resources except for Nebula (incl. LSST-Dev, PDAC, and verification/batch nodes) will be patched and rebooted.||Maintenance completed successfully. Pending updates to a couple of management nodes (adm01 and repos01) and one Slurm node that is draining (verify-worker11).|
|2017-10-4 07:40||2017-10-4 09:55||Campus Cluster||Resource Manager crash||Job submission||Failure on initial restart attempt. After looking through the core, decided to try a restart again without any change. This time it worked.|
|2017-10-03 13:00||2017-10-03 19:00||Campus Cluster||Resource Manager crash||Job submission||After removing ~30 problematic jobs from queue and we were able to restart the RM. Opened the case with Adaptive and forwarded those job scripts and core files.|
|2017-09-21 02:57||2017-09-21 09:40||Storage server (AFS, iSCSI, web, etc)|
The parchment storage server stopped responding on the network.
|Replaced optical transceiver on the machine and networking restarted. Also updated kernel and AFS.|
|2017-09-20 08:00||2017-09-20 13:45||Campus Cluster||September Maintenance||Total cluster outage||Maintenance completed successfully.|
|2017-09-20 08:00||2017-09-20 11:30||NCSA Storage Condo ||Normal maintenance --Firmware upgrade on Netapps so new disk trays could be attached for DSIL||total file system outage||The quarterly maintenance was complete|
|2017-09-18 11:20||2017-09-18 13:30||Active Data Storage||RAID Failure in NSD server and disk failure on secondary NSD server.||ADS service was unavailable||Recovered RAID configuration on NSD server and replaced failed disk on secondary NSD. ADS restored.|
|2017-09-15 06:20||2017-09-15 09:28||public-linux||OpenAFS storage was not running or mounted after rebooting to a new kernel.||AFS storage was not available from this server||Reinstalled the dkms-openafs package restarted the openafs-client. AFS is now working as expected.|
|2017-09-10 09:45||2017-09-10 11:30||NCSA Open Source||Upgrade of Bamboo, JIRA, Confluence, BitBucket, FishEye, Crowd||During the upgrade the services will be unavailable for a short amount of time.||All services upgraded successfully.|
|2017-08-31 11:07||2017-08-31 11:11||NCSA LDAP||NCSA LDAP Timeouts||NCSA LDAP was overloaded and timing out. Users were not able to authenticate via NCSA LDAP during that time.||NCSA LDAP stopped timing out at 11:11 am and authentication resumed.|
|2017-08-28 11:55||2017-08-28 12:59||NCSA GitLab||NCSA GitLab server ran out of disk space for the OS||The web interface at https://git.ncsa.illinois.edu wasn't working||Web interface is now working. Space freed up by clearing CrashPlan caches.|
|2017-08-24 13:00||2017-08-24 14:30||netact.ncsa.illinois.edu||Transient config issues from some system patching caused apache to not be able to start on the netact server||Network Activation||The issues were fixed and Network Activation is working again|
|2017-08-24 08:00||2017-08-24 15:30||LSST||Rack upgrades in NCSA 3003||Most LSST Developer services offline during upgrade||All LSST systems are back online with new racks and switches|
|2017-08-24 08:00||2017-08-24 09:30||LSST||monthly maintenance for NPCF (includes patching to address CESA-2017:1789 and CESA-2017:1793)||adm01, backup01, bastion01, monitor01, object*, qserv*, sui*, verify-worker*, test0*||Maintenance was successfully completed.|
|2017-08-23 09:21||2017-08-23 16;50||aForge/iForge||gpfs failed during an upgrade of GPFS on the iforge storage nodes. There was an IB hiccup at the time, but causality is unclear||all jobs on iforge were aborted, gpfs clients needed to be upgrade, all gpfs client nodes were rebooted||iForge went production shortly before 5:12pm. aforge went "production" at ~1630|
|2017-08-22 20:00||2017-08-22 30:00||Patching DHCP service||Patching OS and services on DHCP1.||Will need to reboot DHCP server a few times during this process. During the time dhcp will be unavailable. This is during the evening so I don't expect any direct issues from this.||Patching has been completed.|
|2017-08-16 08:00||2017-08-16 16:00||Campus Cluster||August Maintenance||Scheduler and resource manager down||Upgraded Moab 9.1.1 and Torque 6.1.1.|
|2017-08-16 08:00||2017-08-16 09:15||None||Replace Line Card in Core Switch||I believe all systems connected to this switch, are multihomed and will not experience an outage.||The line was has been successfully replaced.|
|2017-08-16 00:30||2017-08-16 02:30||Blue Waters||Two cabinets (c10 & c11) had EPO due to XDP control valve failure.||Scheduler was paused to isolate failing parts, resumed at 2:09.||Parts replaced and cabinets were returned to service.|
|2017-08-08 7:00||2017-08-09 3:00||iforge/cfdforge/aforge|
Update OS image to RH 6.9
Update GPFS to version 4.2.3-2
Redistribute power drops
|All four clusters were updated.|
All items on checklist completed.
|2017-08-03 06:45||2017-08-03 07:35||NCSA Jabber upgrade||Upgraded Openfire XMMP jabber software||NCSA Jabber was unavailable during the upgrade.||Jabber was upgraded to the latest version of Openfire|
|2017-07-28 17:00||2017-07-31 evening||Update - All of the production data has been migrated except for the largest object table. That is loading now, then the user space will be loaded. Should all hopefully be done by this evening. Migration of operational database to new hardware happening during the weekend.||DES old operational database||migration done successfully. Some other maintenance tasks that will give DES additional disk space was done, too and some performance improvements.|
|2017-07-27 11:00||2017-07-28 15:00||netact.ncsa.illinois.edu|
The netact.ncsa.illinois.edu network activation server VM needed to be restored from backup
|Network Activation service||The service has been fully restored|
|2017-07-25 02:36||2017-07-25 18:00||Campus Cluster / Scheduler down||Blip on mgmt1 causing GPFS drop and scheduler to crash||Scheduler offline||Still taking long time for Scheduler to initialize but jobs can start and run as usual. Opened case with Adaptive.|
|2017-07-20 09:00||2017-07-20 17:00||ROGER Ambari and OpenStack||Updates to openstack control node and the Ambari cluster||Ambari nodes (cg-hm08 - cg-hm18), OpenStack instances and servers||Openstack was back in service on time. Ambari had issues mounting hdfs was held out of service. HDFS was remounted on 25 July|
|2017-07-20 06:00||2017-07-20 10:00||All NCSA hosted LSST resources||Monthly OS patches (addressing issues including CESA-2017:1615 and CESA-2017:1680). Roll-out updated puppet modules. Batch nodes updated firmware.||All nodes in NCSA 3003 and NPCF (batch nodes) will reboot.||Overall success. Exceptions: verify-worker31 failed a firmware update and is out of comission (LSST-914) and there are connectivity issues for some VMs used by the NCSA DM team (IHS-365). adm01, backup01, and test[09-10] will be patched in the near future.|
|2017-07-19 08:00||2017-07-19 14:44||Campus Cluster||July Maintenance (applied security patch)||Cluster wide, except mwt2 nodes||Applied new kernel, glibc, bind patches and newest NVIDIA driver.|
|2017-06-30 0000||Blue Waters||Emergency maintenance to apply security patch addressing Stack Guard security vulnerability.||Compute, Login, Scheduler are offline.||Kernel and glibc library patched on all affected system.|
|2017-06-22 0800||2017-06-22 1200||All NCSA hosted LSST resources||CRITICAL kernel and package updates to address Stack Guard Page security vulnerability.|
Systems will be patched and rebooted.
|Outage was extended to last past 1000 until 1200. Systems were successfully patched as planned except for qserv-db12 and qserv-db27, which will not boot. We will follow up on those with a ticket.|
|2017-06-22 0800||2017-06-22 0930||LSST cluster nodes (verify-worker*, qserv*, sui*, bastion01, test*, backup01)||Deploy Unbound (local caching DNS resolver)||DNS resolving may have a short (~30 mins) delay.||Successfully deployed and all tests (including reverse DNS and intra-cluster SSH) pass.|
|Bluewaters||XDP shutting down causing EPO on cabinet c1-7 and c2-7.||Scheduler was paused to isolate the failing components, then resumed.||Warmswap of failing components, and returned them to service.|
|NCSA Open Source|
Security upgrade needed for Bamboo, will also update the following components: Bamboo, JIRA, Confluence, BitBucket, FishEye
|Most of the subcomponents of NCSA opensource will be down for a short time when the software is updated.||Upgraded Bamboo, JIRA, Confluence, BitBucket, FishEye to latest versions|
|ROGER Openstack nfs backend failed and was restarted||The primary CES server for the openstack backend failed and tried to fail over to the secondary server, which also failed. SET was notified and they had the CES nfs service back up by 1100||The RoGER openstack dashboard went down and needed a restart. Several VM's experienced "virtual drive errors" and will need to be restarted||SET is still investigating the cause of the GPFS CES service failover. CyberGIS is working with their users to get the affected VM's restarted|
|2017-06-15 0800||2017-06-15 0930||LSST cluster nodes (verify-worker*, qserv*, sui*, bastion01, test*, backup01)||Deploy unbound||DNS resolving may have a short (~30 mins) delay.|
Updates deployed successfully via new puppet module. All tests passed.
EDIT 2017-06-15 1500 - Reverse DNS not working, which broke ssh to qserv* nodes. Disaabled unbound.
|Network Core Switch||Network Engineering will be replacing a line card in one of our Core switches due to hardware issue.||All services should remain active. Any affected switch will have a second redundant link to the other core to pass traffic.||Line card was successfully replaced.|
|2017-06-08 12:00||2017-06-11 22:20||Campus Cluster (scheduler paused)||Disk Enclosure 3 failure on DDN 10K.||Lost redundancy and force us to drain the cluster.||Repair/replacement for controller can be time consuming so we took action to rebalance data out of failed enclosure. Scheduler was resumed as of 22:00.|
|2017-06-07 12:42||NCSA LDAP||The NCSA LDAP service crashed||NCSA LDAP service was unavailable||LDAP software and OS were updated and server rebooted. LDAP is working normally.|
|2017-05-31 20:06||2017-05-31 20:36||NCSA LDAP||The NCSA LDAP service was timing out||NCSA LDAP service was unavailable||The root cause of LDAP timeouts is still being investigated.|
|2017-05-22||2017-05-26||Campus Cluster VMs||Network issue ESXI (hypervisor) Boxes after maintenance||Could no longer able to login to start VMs. License Server, nagios, all MWT2 VMs were down|
The issue is fixed on 5/24. Restored license and Nagios service on 5/24. Moved MWT2 VMs to Campus Farm. All VMs return to service as of noon 5/26.
|5/12/2017||5/18/2017||Condo/NFS partitions only||the NFS partition for the condo became extremely unstable after a replication (normal daily maintenance) was completed. Many iterations with FSCK and IBM on the phone got it resolved, and then 1.5 days restoring files that had been put in Lost and found.||UofI library was switched to the READONLY version on the ADS during this time||The root cause is still being investigated.|
|2017-05-23 14:05||2017-05-23 14:13||NCSA LDAP||The NCSA LDAP service was timing out||NCSA LDAP service was unavailable||The issue is still being investigated, but seems to be steadily available since the incident.|
|2017-05-22 15:41||2017-05-22 15:51||idp.ncsa.illinois.edu|
|Apache Tomcat out of memory||InCommon/SAML IdP and OIDC authentication services were unavailable.||Service restored by failing over to secondary server while memory is being increased on primary server.|
|DES nodes on Campus Cluster||Could not communicate outside the switch||All nodes connected to switch in POD22 Rack2 @ACB||Upgraded the code on the switch resolved the issue.|
|05/20/2017 05:00||05/20/2017 21:09||Campus Cluster and Active Data Storage (ADS)||Total power outage at ACB||All systems currently reside at ACB|
Power was restored around 13:00hrs. We rotated ADS rack to align with Campus Cluster Storage Rack. Changed couple of VLAN IDs to reflect campus for future merger. ESXI boxes are down due to a configuration error after reboot. No major issue from output of FSCK from scratch02.
|05/17/2017 02:00||05/17/2017 10:45||Internet2 WAN connectivity||Intermittent WAN connectivity. The outage was a result of Tech Services' DWDM system, which provides us with our physical optical path up to Chicago via the ICCN. Specifically, the Adva card that our 100G wave is on was seeing strange errors, which was causing input framing errors for traffic coming in on this interface.||General WAN connectivity to XSEDE sites, certain commodity routes, and other I2 AL2S connections.||The Adva card was rebooted and we stopped seeing the input framing errors. Tech Services is working with Adva to find the root cause of the issues on the card.|
|5/11/2017||5/12/2017||ESnet 100G connection||NCSA and ESnet will be moving their 100G connection to a different location in Chicago.||We have several diverse high speed paths to ESnet and DOE, traffic will be redirected to a secondary path.|
|NCSA Jabber upgrade||Upgraded Openfire XMMP jabber software||NCSA Jabber was unavailable during the upgrade.||Jabber was upgraded to the latest version of Openfire|
|iForge, GPFS, License Servers||iForge Planned Maintenance||iForge systems, including the ability to submit/run jobs.||Pm was completed early at 1815|
|2017-05-06 22:00||2017-05-06 23:00||NCSA Open Source||Upgrades of Atlassian software||NCSA Open Source BitBucket||BitBucket is upgraded.|
|2017-05-06 09:00||2017-05-06 10:00||NCSA Open Source||Upgrade of Atlassian Software||Most services hosted at NCSA Open Source were down for 5 minutes during rolling upgrades.||The following services were upgraded: HipChat, Bamboo, JIRA, Confluence, FishEye and CROWD.|
|2017-05-05 17:43||2017-05-05 20:02||ITS vSphere||A VM node panicked||Several VMs died when the node panicked and were restarted on other VM nodes. This included LDAP, JIRA, Help/RT, SMTP, Identity, and others.||All affected VMs were restarted on other VM nodes. Most restarted automatically.|
|2017-04-27 18:10||2017-04-27 18:55||Campus Cluster||Another GPFS interruption||Both Resource Manager and Scheduler went down along with hand full of compute nodes.||Restarted the RM and Scheduler and rebooted all down nodes.|
|2017-04-27 13:11||2017-04-27 14:20||Nebula||glusterfs crashed due to this bug, so no instances could access their filesystems||All instances running on Nebula||Needed to reboot the node that systems were mounting from, but took the opportunity to upgrade all gluster clients on other systems while waiting for a reboot. Version 3.10.1 fixes the bug. All instances with errors in their logs were restarted.|
|2017-04-27 11:20||2017-04-27 12:45||Campus Cluster||GPFS interruption||Both Resource Manager and Scheduler went down.||Torque serverdb file was corrupted. Restore the file from this morning snapshot and modified the data to match the current state.|
|2017-04-26 12:00||2017-04-26 18:30||Condo||A bug in the delete of a disk partition from GPFS. a problem within GPFS||DES, Condo partitions, and UofI Library.||Partitions had been up for 274 days, and many changes. The delete partition bug caused us to stop ALL operations on the condo and repair each disk through GPFS. Must have quarterly maintenance. Just too complicated to go a year without reseting things.|
|2017-04-19 16:54||2017-04-20 08:45||gpfs01, iforge|
Filled-up metadata disks on I\O servers caused failures on gpfs01.
|iforge clusters, including all currently running jobs.|
Scheduling on iForge was paused for the duration of the incident. Running jobs were killed.13% metadata space was freed. Clusters were rebooted and scheduling resumed.
|2017-04-19 08:00||2017-04-19 13:00||Campus Cluster||Merging xpacc data and /usr/local back to data01 (April PM)||Resource manager and Scheduler were unavailable during the maintenance.||Once again, /usr/local, /projects/xpacc and /home/<xpacc users> are mounting from data01. No more split cluster.|
|2017-04-04 (1330)||2017-04-04 (1600)||Networking||Some fiber cuts caused a routing loop inside one of the campus ISP's network.||Certain traffic that traversed this ISP would never make the final destination. Some DNS lookups would have also failed.||Campus was able to route around the problem, and the ISP also corrected their internal problem. The cut fiber was restored last night.|
|2017-03-28 (0000)||2017-03-29 (1600)||LSST||NPCF Chilled Water Outage||LSST - Slurm cluster nodes will be offline during the outage. All other LSST systems are expected to remain operational.||No issues. Slurm nodes restarted.|
|2017-03-28 (0000)||2017-03-29 (0230)||Blue Waters||NPCF Chilled Water Outage||Full system shutdown on Blue Waters (except Sonexion which is needed for fsck)||FSCK done on all lustre file systems, XDP piping works done (no leakage found), Software updates (PE, darshan) completed.|
|Blue Waters||BW scratch MDT failover, df hangs||BW scratch MDT failover, load on mds was 500+ delayed failover. Post FO had some issues that delayed RTS.||scheduler was paused|
|Blue Waters||BW login node ps hang||rebooted h1-h3, lost bw/h2ologin DNS record, had neteng recreate the record. Had to rotate login in and out of round-robins until all rebooted. User email sent (2).||Logins nodes rebooted|
DNS round-robin changes
|2017-03-23 (1000)||2017-03-23 (1500)||Nebula||NCSA Nebula Outage||Nebula will take an outage to balance and build a more stable setup for the file system. This will require a pause of all instances, and Horizon being unavailable.||File system online and stable. At this time all blocks were balanced and healed.|
|2017-03-16 (0630)||2017-03-16 (1130)||LSST||LSST monthly maintenance||GPFS filesystems will go offline for entire duration of outages. Some systems may be rebooted, especially those that mount one or more of the GPFS filesystems.|
|Blue Waters||Failure on cabinet c9-7, affecting HSN.||Filesystem hung for several minutes.||Scheduler was paused for 50 minutes. |
Warmswap cabinet c9-7.
Nodes on c9-7 are reserved for further diagnosis.
|2017-03-15 09:00||2017-03-15 12:47||Campus Cluster||UPS work at ACB.Reshuffling electrical drops on 10k controllers, storage IB switches and some servers.||Scheduler will be paused for regular jobs. MWT2 and DES will continue run on their nodes.||UPS work at ACB - incomplete (required additional parts)Redistributing power work done.Scheduler was paused for 3hrs 50 mins.|
|2017-03-10 13:00||2017-03-10 18:00||Campus Cluster||ICCP - We lost 10K controllers due to some type of power disturbance at ACB.||ICCP - Lost all filesystem and its a cluster wide outage.||Recovered missing LUNs and rebooted the cluster. Cluster was back in service at 18:00.|
|2017-03-09 0900||2017-03-09 1500||Roger||ROGER planned PM||batch, hadoop, data transfer services & Ambari||system out for 6hrs, DT services out until 0000|
|2017-03-08 19:41||2017-03-08 22:41||Blue Waters||XDP powered off that served the four cabinets |
(c16-10, c17-10, c18-10, c19-10).
|scheduler paused, four rack power cycled.|
moab required a restart, too many down nodes
and itterations were stuck.
|2017-03-03 1700||2017-03-03 2200||Blue Waters||BW hpss emergency outage to clean|
up db2 database
|ncsa#nearline, stores are failing with cache full||Resolved cache full errors|
|2017-02-28 1200||2017-02-28 1250||Campus Cluster||ICC Resource Manager down||User can't submit new jobs or start new jobs||Remove corrupted job file|
|2017-02-22 1615||2017-02-221815||Nebula||Nebula Gluster Issues||All Nebula instances paused while gluster repaired||Nebula is available.|
|2017-02-11 1900||2017-02-11 2359||NPCF||NPCF Power Hit||BW Lustre was down, xdp heat issues.||RTS 2017-02-11 2359|
|2017-02-15 0800||2017-02-15 1800||Campus Cluster||ICC Scheduled PM||Batch jobs and login nodes access|